Skills and Expertise

An overview of some of Hawke Robinson's key skills and expertise.


small group formation and communication, group dynamics, group psychology, cooperative problem solving, inspirational, Executive Leadership, Leader, Mentoring, Leadership, Strategic Planning, Tactical Implementation, Managing Teams, Business Ownership/Management, Business management, Managing Teams, Architecture design, Documentation, Budgets, Audits, Research & Development, Analysis and reporting, Strategic thinking, Business planning, Processes & solutions, Product management roadmap, Software development, Hands-on, Infrastructure, DevOps, xR (Virtual Reality, Augmented Reality, etc.) R&D, Operations, Scaling, Project Management, Information Security, Regulatory standards compliance, SOX, HIPAA, PCI, IT Services Management, Full-cycle software development life-cycle (SDLC), 25+ direct reports, 200+ department staff. 10,000+ employees, Excellent verbal and written communication skills, Problem-solving aptitude, Vision, Strategic thinker, Solutions Oriented, Customer-centric, Goals oriented, Demonstrated Success, Mentor, Innovation, Best practices, Stakeholder collaboration, Interpersonal, Verbal, Critical Thinking, Solve, Aptitude, Self Starter, Self Motivated, Enthusiastic, Problem Solver, Collaborative, Resourceful, Entrepreneurial Spirit, Entrepreneur, Startup, Grow, Experienced


Architect, Accounting, DevOps, Technical Architecture Design, Documentation, Neurotech (EEG, EMG, BCI, etc.), xR (Virtual Reality, Augmented Reality, etc.), Machine Learning (ML), Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Deep Neural Networking (DNN), Artificial Intelligence (AI), PyTorch, OpenAI, Bard, bots development, electronic medical records (EMR) systems, Electroencephalogram (EEG), Brain-computer Interface (BCI), Technical, Documentation, Instruction, Governance, Compliance, Regulatory, Audit, Site reliability and scalability architecture, design, implementation, and assessment, Scalability, Load testing, E-Commerce, Leading Technical Skills, Test, Testing, Quality Assurance, Audits, Vulnerability Scan, Assessment, Remediation.

Software: Java, Python, Javascript, iOS, Android, Flutter, GoDot, Jquery, Html, Html Css, Angular, nodeJS / node, React, CLI, Unix, Linux, mobile, desktop, cloud, Server, IIS, Server, Windows, Vmware, Vsphere, Shell, Shell Scripting, Bash, Command Line, Ansible, Terraform, AWS, GCP, Docker Container, Kubernetes, Pytorch, Container, CI/CD, Continuous, Automation, DevOps, Engineer.

Languages: English, American Sign Language, ASL, smatterings of Spanish, Japanese, Finnish, Hindi, Hebrew, & Russian.

Architect, PM, and other experience at Interlink Advantage now Intrinium

by Hawke Robinson — published Dec 04, 2021 12:26 PM, last modified Dec 04, 2021 12:26 PM

Summary of my experience as Architect, Network & Systems Engineer, Sales Engineer, Project Manager, Consultant, at Interlink Advantage (now Intrinium)

March 2010 – July 2018

Architect, Network & Systems Engineer, Sales Engineer, Project Manager, Consultant.

Interlink Advantage (now Intrinium) -

MARKET: IT, InfoSec, Consulting, Hosting.

Including civilian and government clients with more than 5,000 employees. Networking, systems, sales, consulting, project management, and many other services provided as consultant and service provider.


Azure, Office 365 (O365) and Exchange



OpenERP, AutoTask, Enterprise Resource Planning (ERP), Project Management

Ubuntu Linux, Windows Server

Networking, Virtual Private Network (VPN), SSH, IRC, ZNC, rsync, DNS, Samba

American Sign Language (ASL)


Information Security

HIPAA Audits

Security Audits

City, county, state, federal, and international standards compliance

InfoSec Incident Handling

Research and Development

Intrusion Detection System (IDS)

Network and computer systems administration

Software development, bash, Java, C, Python, HTML, CSS, JavaScript

Requirements analysis, Documentation, Scoping, Compliance, Quality Assurance

Authentication, LDAP, Oauth, 0Auth, Single Sign On (SSO) related protocols, API, and integration, Active Directory


Proxies and reverse proxies, Squid

Access Control Lists (ACLs)

Example non-NDA clients I directly supported (NDA clients excluded):

People to People Ambassadorial Group Program

ABHS – American Behavioral Health Systems

Cheney Federal Credit Union

City of Cheney RVI

Contract Design Associates

Cyrus O’Leary’s Pies

Discus Analytics

Eastern Washington Center for Deaf and Hard of Hearing (now Nexus for Deaf & Blind).

Feichtner Data Group

Fruci and Associates PS

Gargoyle Granite and Marble, Inc.

Houk Chiropractic

Inland Empire Distribution Systems

Inland Meats


Mines Management

Northwest Museum of Arts and Culture

Progressions Credit Union


Spokane Guilds School

Summit Rehabilitation and Associates

Washington State Arts Commission

Whipple Consulting Engineers

Chief Technology Officer - MightyWords Inc.

by Hawke Robinson — published Dec 04, 2021 12:40 PM, last modified Dec 04, 2021 12:42 PM

Hawke Robinson's work experience as CTO at Fatbrain's MightyWords Inc. (acquired by Barnes & Noble).

09/2000 – 02/2002 - Chief Technology Officer

MightyWords Inc. startup by Fatbrain, later acquired by Barnes & Noble

MARKET: Media, Publishing, Online Publishing, eBooks.

As CTO, entire startup life-cycle from beginning, through industry leadership as the number one online ebookseller, to acquisition.

80+ employees.

• Built entire IT department from scratch: facilities acquisition, in-house hiring, and multi-national third-party off-shore, VAR contracts $10M+

• Directly responsible and check-signatory for IT dept. annual budget $20M+.

• Lead R&D for industry changing DRM beating all competition & reducing industry standard Adobe DRM 50% support tickes to <5%.

• Lead development team from scoping, through QA, to full production and update releases

Frequent board and partner meetings, negotiated agreements & regularly worked directly with industry executives from: Adobe, Amazon, Barnes & Noble (B&N and, Microsoft, IBM, & many others.

Built entire technical infrastructure (servers, network, workstations, printers, firewalls, Internet connectivity, email, software, etc) from scratch.

Successfully implemented complete wireless (“secured”) LAN and wireless mobile user (“road warrior”) infrastructure keeping our sales, technical and executive staff well connected, with up to date information, and easy, constant access to resources.

Personally implemented complete V.O.W. (Virtual Office & Workplace) including VPN, audio & video conferencing, application sharing, and later handed off to Operation Team when those positions were finally filled.

Development Director in addition to maintaining CTO position

Managed the creation, development and successful deployment of an industry revolutionary DRM (Digital Rights Management) client and server technology.

Managed team of developers and administrators running a content management, e-Commerce, and co-branding system handling over 50,000 DRM managed PDF documents for sale, 100,000+ supporting images, over 150 distribution partner sites & over 5,000 content providers.

Architect & administrator of many “N-tier” environments on different scales as fit traffic and up time requirements.


• Cybersource, CVS, Bugzilla, Rational Rose, Clearcase, and related suite of products

• TOAD DB Management

• Sun e220r (20+ systems), A1000 (4), D1000 (4), E450 (1), Ultra 10 (25+)

• Cisco Catalyst 19xx series, Netscreen 10

• Solaris 7, VA Linux systems (20+), Redhat, Mandrake & VA Linux 6.2 through 7.2

• Dell 1400 series servers


• Oracle 8.1.6 & 8.1.7 with Veritas, MySQL, Postgresql, MS SQL 2000,

• ACS, (Arsdigita Community System & CMS), Aolserver, Tomcat 3, Apache

• MS Exchange 2000 (Exchange/Outlook, IMAP, POP, SMTP)

• ADS, MS Windows 2000 Advanced Server, MS Project 2000 & MS Project 2000 Central Server,

• Qmail, Ipchains, Poptop Server, SMB, Cupsd,

• CDPD (AT&T Wireless & Verizon Wireless), Ricochet services (until their demise), Optistreams & Hughes Satellite Internet Satellite services (1.8Mbps down, 90Kbps up completely landline free system), Spread spectrum wireless T1.

This page provides more details about my work experience at the multinational company LearningMate.

January 2021 - Current

Senior Technical Lead Research and Development Technology Architect

LearningMate, United States and India –

MARKET: Education, Online Education, Communication, Streaming, LMS, and Media

LearningMate has more than 1,200 employees world-wide creating and employing products and services to build and connect digital channels to enable the free flow of content, data, and learning.

Supervised and worked daily with teams in India, Canada, Bulgaria, Pennsylvania, Arizona, Washington, & elsewhere.


Interview and train new staff in development and infrastructure roles.

Prepare and manage project budgets

Requisition, interview, hire, and manage additional outsourced contractors as needed when specialized skill set not available from LearningMate’s pool of 1,000+ employees

Engage others throughout the solution delivery process to provide design acceptance, understand and plan for infrastructure impacts, plan for and validate functional and non-functional requirements, ensure compliance with secure development standards.

Continuous integration / continuous delivery CI/CD.

Depending on the project, classical waterfall, Agile, or Agile hybrid project management (please no waterfall in sprints!)

Scrum mastering project platform udpates and management, and stand up meetings management as needed.


Suggest, present, demonstrate, and persuade with extensive evidence, all stakeholders to unanimously, and eventually excitedly, adopt dramatically paradigm-shifting approaches to addressing unmet client/user needs.

Encourage and inspire others through example, work ethics, communicating clear vision, and verifying understanding of audience.

Lead technical design sessions and development teams.

Personally research, design, develop, and lead teams to deliver innovative solutions in support of business’ strategic and tactical objectives.

Provide hands-on, expert-level technical assistance to developers.


Evaluating traffic patterns, studying user feedback, coordinating with usability team members.

Envisioning, planning, and documenting technology architecture by studying the needs of the target audience aligned with the site goals, corporate strategy, opportunities, and constraints.

Translate business requirements into well-architected solutions.

Identity problem areas and overhaul development and operations methodologies to increase efficacy.

Architect and document technical solutions that are aligned with client business objectives.

Create, and extensively diagram and document, user flow scenarios including many use-case scenarios as well as larger information structure, data flow, consumer journey workflow, and navigation experiences.

Producing workflow diagrams, user scenarios, flowcharts, and storyboards and from those creating page layouts, navigation rules, organization of information, and site maps.

Validating information delivery including through results of usability test plans.


R&D, design, setup, administration, auditing, load-testing and performance tuning many diverse technologies.

Extensive hands-on research and development implementation of products, evaluating sometimes hundreds of products across hundreds of variables to find exactly the right fit for a specific business requirement.

Design, build, and extensively document infrastructure and code from ground-up and hand off to others to maintain and grow.

Perform periodic security and/or code reviews to ensure compliance to standards.

Secured, enhanced, and and made scalable, Jitsi-based large-scale video conferencing, real-time recording and broadcasting, real-time closed captions, and offline transcriptions.

Jitsi Meet Server (JMS), Jitsi Videobridge (JVB), Prosody, Jicofo, Jibri, Jigasi, Octo, HA Proxy, etc.

Build entire DEVSBX, RND, DEV, TST, QA1, DMO, LOD, UAT, QA2, STG, and PRD environments from scratch.

Build entire Amazon Web Services (AWS) cloud infrastructure from the ground-up.

Build entire on-prem infrastructure from the ground-up.

Automated speech recognition (ASR) and various neural networks R&D

Real-time closed captioning and custom profanity and keyword filtering (self-implemented not using public services)

Vosk, wav2letter, Flashlight-ASR,

Machine learning (ML) and deep learning (DL) R&D

Bot artificial intelligence (AI) R&D

Offline AV language translation

Natural language (NL) and accessible human readable, .srt., and .vtt AV to text transcripts.

Accessible AV playback for various population needs through integration with Able Player

Real-time, offline, synchronous, and asynchronous online learning

[matrix] protocol implementation with Synapse Home Server, Element matrix client, custom-built, and other matrix clients, application integration management server, identity management server, bots, and other infrastructure relevant to the ecosystem

Software, product, and infrastructure as a service development, management, and delivery (SaaS, PaaS, IaaS)

Microservices research, development, implementation, and management

Docker, containerd, Kubernetes, Selenium, AWS autoscaling, etc.

Java and Python server applications

Full-stack development

JavaScript, React, NodeJS, Typescript, HTML, CSS, json, etc.

Daily work with Git, Bitbucket, Github, and Gitlabs

Go, Python, Java, C, C++, C#, .Net, and various shell scripting

Amazon Web Services (AWS) SysOps, DevOps, EC2, CloudWatch, ECS, advanced networking, & more

Extensive Ansible and Terraform infrastructure coding development and automation

MS SQL, Postgresql, MongoDB, MySQL, MariaDB, SQLite, NoSQL, and FireBase

Nginx, Apache, and IIS

Extensive heavy daily use of Jibri, Confluence, Bitbucket, and Gitlabs.

Online Learning Management Systems (LMS), custom-built proprietary systems, as well as opensource systems such as Moodle, open edX, and others.

I was asked to join LearningMate to help save a specific critical project that was attempting to develop a complete Zoom and online learning replacement using customized opensource-based real-time communications media, conferencing, and learning technologies whose implementation was in jeopardy.

Specifically hired due to my extensive background with relevant enterprise and global-scale high capacity implementation of opensource and commercial technologies in video-conferencing, media streaming, education, online learning, community building, distributed synchronous and asynchronous communications and learning.

The previous project was also very sparse in planning and documentation. The revised project was much more extensively designed, tested, and documented, making sustainability much more manageable for future teams.

Some technologies and proprietary information are currently under NDA. The technologies listed here are the open source products introduced to avoid having to “reinvent the wheel” and focus instead of the specific areas distinctive to LearningMate’s solutions. Also worked on overhauling existing dysfunctional project design, management, development, staging, testing, and production roll-out methodologies.