Work History

An overview of Hawke Robinson's extensive and diverse work experience.

WORK HISTORY 1996 TO 2023

Virtual / Fractional Chief Technical Officer (CTO / vCTO) / Chief Information Officer (CIO) / Data Science Specialist / ML, DL, AI Architect and Developer (remote) (part time)

ManufacturingPower and iNSUPPLi

April 2022 – Current

Prior Lake, Minnesota, USA – www.manufacturingpower.com – www.insuppli.com

Design, document, develop, build, release, and maintain mobile application addressing industrial supply chain industry needs through mobile and server-based applications providing industrial supply parts catalogs from industry leading and independent distributors and manufacturers, including Fastenal, Grainger, Zoro, McMaster, Mars Supply, Quotebeam, and many others. As CTO and architect, data science specialist, and senior lead developer, directly reporting to CEO and COO. Built and managed local, remote, on-and-off-shore developers and all other technical staff. ManufacturingPower is a startup that provides a custom-built platform addressing the urgent needs of the Industrial Supply chain and related industries. Most information under NDA. Created and implemented methodologies, documentation, staffing, technical resources, change control, and more. Responsible for competitive innovation as well as internal infrastructure stability and scalability.

Relevant daily technologies:

  • Enterprise Web Platform Development & Production: Google Cloud Platform (GCP), MongoDB (cloud, Atlas, Compass), github, Gitlab, git, Bitbucket, and Gitea.

  • Custom-built ManufacturingPower.com enterprise web application using JavaScript, Node.js, React, RESTful API, npm, nvm, Lerna, RedHat Pubsub, Google Cloud CLI, tokens.

  • Initial design, development supervision, and later integration of separately custom-built iNSUPPLi iOS and Android mobile application with the enterprise web platform infrastructure and datastores.

  • Gluu identity management system design, implementation, and administration for user and access management, as well as single sign on (SSO).

  • Ubuntu and Debian Linux, iOS native, Android native, XCode, Testflight.

  • Project Management tools: Atlassian: Trello, Jira, Confluence.

  • Slack, O365, MS Teams, Sharepoint, Miro, Hubspot.

  • Firebase, MongoDB Atlas, MongoDB on-prem, flatfile.com, Zyte scraping, Mongoose, MongoDB Compass, Mongo Shell, Mongo CLI, Altova Mapforce and XMLSpy (and related products suite).

  • Enterprise Resource Planning (ERP): ERPNext, Odoo, Xwiki, Content Management Systems (CMS): Plone (Python), PyTorch, R, Anaconda, Conda, Numpy, Streamlit, Plotly, Bokeh, Matplotlib, Scikitlearn, Keras, Pandas, Jupyter, OpenCMS (Java), Django, Django-cms, Wordpress (PHP), Plone CMS, OpenERP, Odoo ERP.

  • Communications self-hosted platforms: self-hosted Matrix Homeserver (Synapse), Element-web, Element app, Jitsi, custom-coded python and JavaScript chatroom bots, Automatic Speech Recognition (ASR), Machine Learning (ML), Neural Network / Deep Neural Network (NN / DNN), Artificial Intelligence (AI, self-hosted and developed as well as ChatGPT and other implementations).

  • Additional infrastructure planning: Gluu for centralized user repository and authentication, SSO, SAML, OAuth, OAuth2, OpenID Connect (OIDC) Federated Identity Management (FIM), fediverse communication, DBMS, RDBMS.

  • R Language

  • Altova Suite, Altova Mapforce, XMLSpy, etc.

  • Build self-hosted and cloud-based corporate internal infrastructure from scratch.

  • Hire and manage development and IT staff, building entire department from the ground up.

  • Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), multi-layered artificial neural networks (NN) and deep neural networks (DNN), Feedforward NN (FNN), backpropagation, Stochastic Gradient Descent (SGD), momentum, attention mechanisms, Recurrent NN (RNN), Backpropatation Through Time (BPTT), Convolutional NN (CNN), Rectified Linear Unit (ReLU), Gated Recurrent Units (GRU), Long Short-Term Memory Networks (LSTM), Transformers, Natural Language Processing (NLP), Automatic Speech Recognition (ASR), TensorFlow (TF), Keras, PyTorch, Apache MXNet, Jupyter, Collab, NumPy, matplotlib, Pandas, SciPy, Scikit-learn, Google Cloud AI Platform, Amazon SageMaker, IBM Watson and Watson Studio, adaptive learning rate techniques, AdaGrad, RMSprop, Adaptive Moment Estimation (“Adam”), autoencoders, Variational Autoencoder(s) (VAE / VAEs), Generative Adversarial Network(s) (GAN / GANs), conditional generative adversarial network(s) (cGAN / cGANs), Pix2Pix, CycleGAN, Reinforcement Learning (RL), Q-learning, Deep Q-Networks (DQN), Transfer Learning techniques, feature-based transfer learning, model-based transfer learning, multi-task learning, flow-based modeling, normalizing flows, density estimation, generative modeling, variational inference, Real Non-Volume Preserving (Real NVP), Glow, Masked Autoregressive Flow (MAF), i-ResNet, Generative Pre-trained Transformer (GPT) model, Bidirectional Encoder Representations from Transformers (BERT) model, Explainable AI (XAI) model-agnostic and model-specific methods,

  • AI ethics issues design, documentation and compliance for bias, fairness, transparency, explainability, privacy, security, legal, regulatory, governance, accountability, robustness, and safety.

Advisor: Game Design, Ethics, Game Psychology, Lore Building, Accessibility, and Technical Design (remote) (part time)

Hero Trainer Inc.

February 2022 – July 2022

Pleasanton, California, USA - www.herotrainer.io

Hero Trainer 1.0 revolutionized exercise motivation through token economy fundamentals with the application release in early 2020. Now working on 2.0 which provides a broader whole life balance approach, not just exercise, with full gamification, and expansion of options. Most features and technology currently under NDA. High-level technologies include:

  • iOS and Android Mobile application development

  • Blockchain and non-fungible tokens (NFT)

  • Bio, health, and fitness tracking built-in phone features and third party devices integration (Fitbit, Apple-watch, etc.)

Game Design Advisor for:

  • Game design psychology and ethical use of psychological motivators

  • Game design accessibility

  • Game design world and lore building

  • Game and infrastructure technical design

Senior Technical Lead, Research & Development Technology Architect, Senior Security Auditor & Manager, DevOps Manager (remote) (full time)(FTE)

LearningMate

January 2021 - April 2022

Mumbai, India – www.learningmate.com

“Wearing many hats” as needed, filling multiple roles from hands-on through architecture and design, to leadership and client-interfacing roles. Supervised & worked daily with teams of 15 to 25 in India, Canada, Bulgaria, Pennsylvania, Arizona, Washington, & elsewhere.

  • Full stack development team leader, Hands-on development, Full-stack development, data systems, encryption management, federated communications

  • SysOps, lead & train DevOps staff

  • Research & Development (R&D), architecture, design, and rigorous documentation

  • staff interviewing & hiring, new staff & developer onboarding & training, code review

  • Jitsi meet conferencing server R&D, setup, administration, customization of code, configurations, scaling to 20,000+ concurrent users.

  • Matrix.org Federated communications and data exchange platform

  • Full-stack development, Java, JWT, SSO, ADS, Python, Lua, Go / Golang, C, C++, C#, .Net, PyTorch, TensorFlow, HTML, JavaScript, TypeScript, CSS, React, shell scripts, NodeJS, MySQL, Microsoft SQL Server, MongoDB, NoSQL, MS SQL, Postgresql, MariaDB, SQLite, NoSQL, and FireBase

  • Build automation, Terraform, Ansible, Amazon Web Services (AWS), Google Cloud Platform (GCP), Azure Cloud, Docker, containerd, Kubernetes, Jenkins, Puppet, SysOps, DevOps, EBS, AMI, Elastic Compute Cloud (EC2), S3, Autoscaling, CloudWatch, ECS, Networking, & more.

  • Ansible and Terraform infrastructure development and automation.

  • Artificial Intelligence (AI) R&D, Bot development (Python, Java, & Javascript), Machine Learning (ML), Automated Speech Recognition (ASR), Deep Neural Networking (DNN).

  • Operating systems: Linux, CentOS, RedHat, Ubuntu, Debian, Linux kernel customization, Windows Server, Mac OS, iOS

  • Software as a Service (SaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS)

  • Software Development Life Cycle SDLC, and relevant sections for Management, Leadership, Analysis, Design, R&D, and Hands-on, Continuous Integration, Continuous Development CI/CD

  • Project Management, Waterfall and Agile, Scrum

  • Designed and built from scratch performing Selenium load-testing simulated 5,000+ video users.

  • I built from the ground up entire conferencing infrastructure capable of supporting 20k+ concurrent users, and chat/communications infrastructure capable of supporting millions of users globally.

  • LearningMate has more than 1,200 employees world-wide creating and employing products and services to build and connect digital channels to enable the free flow of content, data, and learning.

  • Supervised and worked daily with teams in India, Canada, Bulgaria, Pennsylvania, Arizona, Washington, & elsewhere.

  • Lead technical design sessions and development teams, as well as Agile and scrum project management

  • Architect and document technical solutions that are aligned with client business objectives.

  • Translate business requirements into well-architected solutions.

  • Personally research, design, develop, and lead teams to deliver innovative solutions in support of business’ strategic and tactical objectives.

  • Provide hands-on, expert-level technical assistance to developers.

  • Engages others throughout the solution delivery process to provide design acceptance, understand and plan for infrastructure impacts, plan for and validate functional and non-functional requirements, ensure compliance with secure development standards.

  • Business planning and envisioning technology architecture by studying the needs of the target audience aligned with the site goals, corporate strategy, opportunities, and constraints.

  • Creating user flow scenarios with a focus on information structure, data flow, consumer journey workflow, and navigation.

  • Producing workflow diagrams, user scenarios, flowcharts, and storyboards and from those creating page layouts, navigation rules, organization of information, and site maps.

  • Evaluating traffic patterns, studying user feedback, coordinating with usability team members.

  • Validating information delivery including through results of usability test plans.

  • Perform periodic security and/or code reviews to ensure compliance to standards. • Research, evaluation, setup and use test automation frameworks

  • Research, evaluation, setup, and use of load/performance test frameworks

  • Research, evaluation, setup, and use of automation frameworks from scratch

  • Research, analysis, selection, building, and use of building performance testing frameworks, and selecting which testing tools should be used

  • Selenium design, setup, and implementation or 5,000+ simulated users

  • Asked to join LearningMate to help save a specific project that was using opensource-based real-time communications media, conferencing, and learning technologies whose implementation was in jeopardy.

  • Specifically hired due to my extensive background with relevant opensource and commercial technologies in video-conferencing, media streaming, education, online learning, community building, distributed synchronous and asynchronous communications and learning.

  • The previous project was also very sparse in planning and documentation. The revised project was much more extensively designed, tested, and documented, making sustainability much more manageable for future teams.

  • Some technologies and proprietary information are currently under NDA. The technologies listed here are the open source products introduced to avoid having to “reinvent the wheel” and focus instead of the specific areas distinctive to LearningMate’s solutions. Also worked on overhauling existing dysfunctional project design, management, development, staging, testing, and production roll-out methodologies.

  • R&D, design, setup, administration, auditing, load-testing and performance tuning the following technologies:

  • Secured, enhanced, and scalable Jitsi-based large-scale video conferencing and recording • Jitsi Meet Server (JMS), Jitsi Videobridge (JVB), Prosody, Jicofo, Jibri, Jigasi, Octo, HA Proxy, etc.

  • Automated speech recognition (ASR) and various neural networks R&D

  • Real-time closed captioning and custom profanity and keyword filtering (self-implemented not using public services)

  • Vosk, wav2letter, Flashlight-ASR

  • Offline audio video (AV) language translation

  • xR (Virtual Reality (VR), Augmented Reality (AR), etc.) for use in educational settings

  • Gamification of developer and educational platforms • Natural language (NL) and accessible human readable, .srt., and .vtt AV to text transcripts.

  • Accessible AV playback for various population needs through integration with Able Player

  • Real-time, offline, synchronous, and asynchronous online learning

  • [matrix] protocol with Synapse Home Server, Element matrix client and other clients, application integration management server, identity management server, bots, and other infrastructure relevant to the ecosystem • SaaS, PaaS, IaaS • Microservices research, development, implementation, and management

  • Nginx, Apache, and Microsoft Internet Information Server (IIS)

  • Microsoft Office, Adobe, and LibreOffice

  • Online Learning Management Systems (LMS), custom-built proprietary systems, as well as opensource systems such as Moodle, open edX, and others

  • Project and source management related: Agile, Scrum, Git, Bitbucket, Github, Gitlab, Jira, and Confluence.

  • Selenium load-testing of video-conferencing, XMPP, Web-RTC, federated chat, and other components with thousands of simulated users.

  • MARKETS: Video Conferencing, Data Exchange Services, Education, Online Education, Communication Services, Streaming, LMS, and Media, B2B, B2C, B2E, E2E, PaaS, SaaS, IaaS, Regulations Compliance, eCommerce.

  • DETAILS: https://www.hawkenterprising.com/archives/resumes/experience/learningmate

Consultant and Corporate Trainer (remote)(contractor)

PBS Public Broadcast Service

August 2020 - May 2021

Virginia, USA – www.pbs.org

Corporate RPG and Accessibility Trainer and Company Accessibility Culture, Internal Operations Meetings and Workflow Consultant, Corporate Training Games and Accessibility Education Program Designer and Instructor (remote) (contract). Contracted through RPG Therapeutics LLC, provided consulting and educational training services related to recreation therapy, gaming, and accessibility for the Public Broadcasting Service (PBS) national network in the USA.

  • Contracted part-time to train PBS staff on recreation therapy concepts, use of games to achieve therapeutic goals, including role-playing games. Populations include children 2-8+ years old, gifted & talented, ADHD, learning disabilities (LD's), accessibility, Autism Spectrum (ASD / PDD) and other neurodiverse).

  • Initially focused on ways to enhance programming for PBS Kids Online, community, and broadcast programming to add recreation therapy approaches to games, including various tabletop, live-action, and electronic games. • Introduction to role-playing games (RPG) (tabletop, live-action, electronic, & hybrids), accessibility in gaming, brain-computer interface (BCI) technologies for accessibility & games, & BCI + robotics solutions for accessibility & games.

  • After first live webinar, asked to expand scope to address internal corporate-wide accessibility issues with synchronous online meetings presenting challenges for people with various disabilities. Help consult on improving accessibility internally corporate-wide (expanding beyond the original scope of online, community, and television programming), adjust training sessions to become asynchronous, providing extensive examples of accessibility solutions built into delivery of the training, addressing people with visual impairments & blindness, hearing impairments & deafness. & people with various cognitive differences & neurodiversity challenges. Not just content of training, but delivery as well.

  • Utilized extensive range of methodologies, technologies, & customization:

  • Recreation Therapy & Therapeutic Recreation

  • Cognitive neuropsychology of learning in educational and other settings

  • Videoconferencing development for Zoom and Jitsi

  • [matrix] federated communications, matrix-synapse, element-web / vector / riot, sydent.

  • Moodle Learning Management System (LMS)

  • Odoo Enterprise Resource Planning (ERP) platform

  • Video recording / editing, DaVinci Resolve

  • Closed captioning for Hard of Hearing (HoH) / Deaf

  • Transcriptions for Visually Impaired (VI) / Blind

  • Brain Computer Interface (BCI) Electroencephalogram-based (EEG) technologies

  • Robotics controlled by BCI

  • Python, Java, JavaScript, NodeJS

  • Web servers Nginx, Apache, IIS

  • SQLite, NoSQL, Postgres, Firebase, Firestore

  • MARKET: Corporate Culture training, Real-time and Asynchronous Learning, Education, Online Education, Recreation Therapy, Role-Playing Game, Professional Development.

Kerberos and Authentication Analyst Consultant (remote)

Robert Half Technology Client: Critigen & Omaha Municipal

June 2017 - July 2017

Omaha, Nebraska, USA – www.roberthalf.com

Consulting and troubleshooting for Rober Half client, Critigen's client. Kerberos integrated with ADS, and iOS app, over VPN and various infrastructure. Client had been struggling for weeks before I came on board.

  • Client planned for around 18 hours to troubleshoot a problem their entire government IT department and other consultants had been completely stuck trying to solve for several weeks and hundreds of man hours. Issues with iOS client software not authenticating with ADS Kerberos infrastructure over VPN connection. I coordinated with half a dozen administrators and developers, and I tracked down the situation details (NDA) solving their problem within 3 hours total, they used the additional budgeted time for additional guidance and suggestions from me to improve their overall infrastructure.

  • Technologies used: Microsoft Active Directory (ADS), Kerberos, VPN, iOS, Single Sign-on (SSO), Authentication, Identity Management, Opentext Server.

  • MARKET: Government, Municipal Services, Identity Management, Information Security

MDA Community Meetings Assistant Facilitator

Muscular Dystrophy Association (MDA) and Saint Luke’s Rehabilitation Medical Center

November 2016 – September 2017

711 S Cowley St, Main campus. Spokane, WA 99202 USA - www.st-lukes.org

Assisted Brooke Lively (Community Engagement Director for Eastern Washington and North Idaho, and National Director of MDA camps programs) in facilitating monthly MDA meetings, and providing services at Saint Luke’s Rehabilitation Medical Center. Working with a variety of analog and electronic medical records (EMR) systems across multiple facilities and providers differing standards.

Working with MDA advisers and camp counselors, attended monthly Muscular Dystrophy community meetings and city council accessibility meetings, assisted with providing services for MDA fundraising events, created activities for those meetings relevant to the population and accessibility needs.

Therapeutic Recreation / Recreational Therapy (RT / TR) Services Provider

Muscular Dystrophy Association (through RPG Research and RPG Therapeutics LLC)

November 2016 – July 2017

Twinlow Camp & Retreat, Rathdrum, Idaho – www.mda.org

Spent half a year designing and preparing a detailed Recreational Therapy program providing music, artwork, tabletop games, and live-action role-playing games for 21+ campers, 21+ “helpers”, 6+ nurses, and 12+ counselors.

Provided adaptive drum circles and drum circle facilitation, participant customization of shields, use of “boffers” (soft foam swords) in combat LARP and tabletop Role-Playing Game (RPG), use of water items in Adventure LARP and tabletop RPG adventures. Created program plan documentation based on the “TR Cookbook” standards.

Muscular Dystrophy (MD) participants were ages 6 to 17, male & female. Functional impairments ranged from 1 through 3 (0 = no impairment, 4 = complete impairment), about half in wheelchairs. Objectives are detailed in the link. Facility is “challenge by choice” and most activities did NOT have 100% participation throughout the week, except our program DID have 100% participation.

Trained 5 other volunteers, including TR methodologies, including APIED, I supervised and trained them between February to July 18th & 20th, to prepare for this event over a 6 month period to aide in implementing these programs for 21 campers with Muscular Dystrophy, plus their individual “helpers” and the dozen camp counselors.

Despite the potentially high risk with this population during the live-action combat LARP, there were zero injuries, no visits to the infirmary or nurses during our programs. Outlined objectives achieved and exceeded everyone’s expectations. Continuing to attend MDA community monthly meetings, city accessibility council meetings, and provide occasional activities to the broader MD community.

More details: https://www.hawkenterprising.com/archives/resumes/web/2016-2017-muscular-dystrophy-association

Accessibility Compliance Officer and Facilities Consultant

SpoCon Inc. Conventions

November 2016 - September 2017

Spokane, Washington, USA – www.spocon.org

Created Accessibility documentation, audited Americans with Disabilities Act (ADA) regulatory standards regulations compliance for facilities and large events (1,000+ participants). Provided recommendations and implemented improvements.

  • Provided direct services to clients with disabilities. An annual science fiction and fantasy convention for the Spokane area.

  • Also provided hosting services, webmaster, and user training for back office website.

  • “Accessibility Advocate” to help convention organizers include consideration for participants with various disabilities. Created new position of “Accessibility Advocate” for annual convention hosting thousands of attendees. SpoCon has never had anyone looking out for attendee accessibility needs previously.

  • Created policies, documentation, awareness, training, and Accessibility Table.

  • Trained other volunteers in how to work with different populations needs, to help accommodate them to be able to have as enjoyable a convention experience as everyone else. SpoCon currently has around 1800 members.

  • Performed site surveys of event locations, hotels, etc. Providing wheelchair accessible trailer for gaming activities. http://www.rpgtrailer.com Speaking on panels about the benefits of role-playing games, from the TR perspective. Participants with disabilities raved about how greatly improved the event was due to the Accessibility Services, and asked if I would provide similar services in Tri-Cities and Montana.

  • Technologies used: ADA & HIPAA compliance, accessibility audits, OpenSuse Linux 13.2, CentOS, Zope with Plone 4.3, Python, DHTML, CSS, HTML, SSH, postfix, dovecot, SMTP, POP3, IMAP.

  • MARKETS: Events, Convention, Conference, Accessibility, ADA, Compliance, Audit

Fractional / Virtual Chief Technology Officer (CTO) / vCTO, Chief Information Security Officer (CSO / CISO), Senior Developer, Architect, DevOps & Director of Operations (remote) (part time)

The Fantasy Network and Zombie Orpheus Entertainment

October 2016 - August 2021

Bellevue, WA, USA – www.thefantasy.network

Turned the CEO’s vision into a reality from walking him through the business and technology scoping phases, to early R&D and prototyping, through the full software development life cycle (SDLC) of 5 full software versions (0 through 5.x).

  • The Fantasy Network (TFN) over-the-top (OTT) subscription video-on-demand (SVOD) service delivers creator-owned genre television & film content in a more accessible, shareable, & discoverable way across the web & via IPTV apps on iOS, Apple TV, Roku, Android, Android TV, Amazon Fire, Amazon Prime Video, and many others.

  • Personally built & developed from scratch, the MVP and 1.0 through 3.0 platform delivering end-to-end interactive movie & live streaming studio & on-site productions, broadcasting, community connected, & supply-chain delivery of physical & digital media products. Developed & implemented customized server, desktop, & mobile platforms. AWS DevOps lead and new DevOps staff trainer.

  • Version 4 extended platform to support large-scale live real-time interactive conventions, communities, tabletop gaming, & other live events worldwide.

  • Scaled Jitsi & Matrix to over 20,000 concurrent live video chatroom users in conventions/event settings on self-hosted hardware and cloud with customized opensource code. Nearest competitor in Hollywood spent over $30M & 3 years only to have their platform launch fail catastrophically. We successfully launched while saving TFN more than $1M USD in initially planned development costs, I was able to deliver entire working platform for only $10,000 in development costs, using a combination of opensource and custom code in just a few months.

  • DETAILS: https://www.hawkenterprising.com/archives/resumes/experience/the-fantasy-network-chief-technology-officer-cto

  • MARKETS: Entertainment Media, Live Events, Online Events, Video Conferencing, Multimedia, Streaming, SaaS, PaaS, IaaS, eCommerce, OTT, SVOD, SaaS, IaaS, PaaS, Communication, B2B, B2C, B2E, E2E

Fractional / Virtual Chief Executive Officer (vCEO) and Founder (part time)

RPG Therapeutics LLC, RPG.LLC, RPG Parties

October 2014 – Current (currently a part time side “passion project”)

Spokane, Washington, USA – www.rpg.llc

Washington State Department of Health Registered Recreational Therapist.

Beginning initially as private practice as Therapeutic Recreation Specialist (TRS), as practice expanded now with 6 employees.

In addition to a wide range of recreational and music programs used as therapeutic intervention modalities, developed especially powerful implementations using role-playing games, and over time became known in the industry by competitors, peers, and conferences as “The Grandfather of Therapeutic Gaming”, because I have been involved with researching and application of role-playing games to achieve specific effects since 1979.

Recreational Therapy Assistant

Saint Luke’s Rehabilitation Medical Center

November 2014 – March 2015

711 S Cowley St, Main campus. Spokane, WA 99202 USA - www.st-lukes.org

Working across the Brain Injury (BI), Spinal Cord Injury (SCI), and Cardiovascular rehabilitation departments, as a volunteer assistant to the Recreational Therapy / Therapeutic Recreation departments. Following guidance of the Certified Therapeutic Recreation Specialists (CTRS), engaged in recreational therapy activities to help the recovery process of clients, including Brain Injury (stroke, Traumatic Brain Injury (TBI), etc.) rehabilitation, Spinal Cord Injury (SCI) & Osteopathic rehabilitation, and cardiopulmonary patients. Activities included a broad range related to Recreation Therapy / Therapeutic Recreation (RT / TR), and Music Therapy (MT). Utilized various health information system (HIS), electronic medical records (EMR), MEDITECH EHR, and Welch Allyn Connex Vital Signs Monitors (VSM) and integrated Connex Vitals Management (VM) Software electronic health record (EHR) systems

Chief Architect, Network & Systems Engineer, Sales Engineer, Project Manager, & DevOps

Interlink Advantage (now Intrinium)

March 2010 - July 2018

Spokane, Washington, USA – www.intrinium.com

Information Security and IT Services company. I directly worked with civilian businesses, healthcare, educational, and government clients with more than 5,000 employees.

Talk Show Host, Guest Speaker, and Blogger

Tech Talk With Hawke, KYRS FM, Internet Streaming, Social Media, and Websites

June 2004 – Current

Spokane, Washington, USA – www.techtalkhawke.com

Information Technology and Information Security talk show host and guest speaker on other shows and professional panels at conventions and conferences. Blogger, live streamer, and pod caster. Discussing how technologies can be used to improve functioning and quality of life, trying to raise up the overall human condition, while being mindful of the impacts on privacy, security, and civil rights.

Live show at terrestrial FM Radio station, KYRS FM from 2004 through 2007, with simulcast Internet streaming (that I hosted and donated to the station). Then continuing the show independently online and through the techtalkhawke.com website since 2007.

This show takes a very multidisciplinary and interdisciplinary approach with a broad range of perspectives from IT, InfoSec, neurosciences, nursing, cognitive neuropsychology, compassion focused therapy (CFT), research psychology, music therapy, therapeutic recreation (TR) and recreational therapy (RT) disciplines.

Fractional / Virtual Chief Technology Officer (CTO / vCTO), Chief Executive Officer (CEO / vCEO), Founder, DevOps Manager, Architect, Director Operations, Lead Research & Development: Software & Hardware

RPG Research

January 2004 – Current

Spokane, Washington, USA – www.rpgresearch.com

  • Raising the bio-psycho-socio-emotional functioning, quality of life, and overall experience of the human condition globally through the sharing of knowledge on a free platform accessible to all, while encouraging others to share their findings on this platform.

  • Neurotechnology (Neurotech) Brain-Computer Interface (BCI) Role-playing Game (RPG) Project Founded in 2004, online multiplayer game you can play with just your brain:www.bcirpg.com.

  • staff from the ground up to over 200 volunteer staff members across 6 continents,

  • supervised more than 30 PhDs on staff. In the software development department,

  • Director of Software Development Lead for software development team of 10 to 20 developers working on opensource Brain-Computer Interface (BCI) Electronic (ERPG) multi-user online turn-based system.

  • MARKETS: Software Development, Research and Development (R&D), Architecture and Design, Develop Team Lead, Brain-Computer Interfaces (BCI), Games, Accessibility, Neurosciences, Neurotech, Electroencephalogram (EEG), Hardware Development, Opensource, Education, Healthcare, Therapy, B2C • DETAILS: https://www.hawkenterprising.com/archives/resumes/experience/rpg-research-software-development-director

  • Enterprise Resource Planning platforms: Odoo, ERPNext

  • Web servers: Apache, httpd, nginx

  • Content Management Servers (CMS): Plone, OpenCMS, Wordpress

  • Learning Management Systems (LMS): Moodle

  • Video conferencing self-hosted: Jitsi

  • Communications / chat: Matrix + Element (element-web, mobile, and desktop apps)

Westar Ranch

Physical Therapist Assistant as Hippotherapy “Sidewalker”

May 2005 – September 2005

8118 S. Ramona Road, Spokane, WA USA

Building on my background as a Recreational Therapist and prior 10+ years of experience training, caring for, and riding horses back in the 1980s, I assisted as “Side Walker” for Physical Therapy program. Assisted with mount, dismounted, and walked along side patients assisting the Physical Therapists with patients who had various physical and mental disabilities including strokes and other brain injuries, MS, MD, MR & CP. Summer position associated with Eastern Washington University. Example information about these types of programs: http://www.spokesman.com/stories/2012/may/22/programs-such-as-free-rein-give-people-with

Global Corporate Systems Performance & Security Auditor and Analyst

Devon Energy Corporation

August 2002 - January 2003

Oklahoma City, Oklahoma, USA – www.devonenergy.com

Devon Energy is a multinational energy and oil company,

Physical and Information Security and Technology Consulting and Hosting Services

Dev 2 Dev Portal LLC

January 2002 – Current

Various Locations – www.dev2dev.com

Provided deep & broad proven hands-on, leadership, & project management skills in systems administration, network administration, & security. Years of physical & information security background including:

  • Incident handling, forensics, recovery, & mitigation for multiple companies ranging from small “mom & pop shops” to Fortune 10, 50, 100, 500, and 1000 companies.

  • auditing and assessments, red & blue teams, penetration testing (pentesting).

  • incident handling and forensics.

  • Compliance auditing, implementation, administration, & oversight for: Sarbanes-Oxley (SOX), Gramm-Leach-Bliley Act (GLBA), Payment Card Industry Data Security Standard (PCI-DSS), Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), Systems and Organization Controls 2 (SOC2), Health Information technology for Economic and Clinical Health Act (HITECH), European Union (EU) General Data Protection Regulation (GDPR), Children’s Online Privacy Protection Rule (COPPA), & others.

  • Maintained efficient operation of 20+ data center locations.

  • Directly hired/managed 100+ IT staff on-and-off-shore. • Built entire infrastructure from scratch for multiple companies.

  • Facilitated IT enterprise architecture across organization's enterprise transformation programs. • Conduct performance and security audits across multinational companies infrastructure with hundreds of core servers for 10,000+ employees, and provide mitigation.

  • MARKETS: Information Security, Physical Security, Security • DETAILS: https://www.hawkenterprising.com/archives/resumes/experience/dev-2-dev-portal-llc

President, Chief Operating Officer (COO), Founder

MaladNet ISP, Hosting, and Rural Wireless (WISP) (acquired by other companies)

July 2002 – January 2004

Southeast, Idaho

https://web.archive.org/web/20030524063059/http://www.maladnet.net/

Built entire Internet Service Provider company from scratch, specializing in providing broadband services to rural and small towns. Provided broadband wireless Internet services to entire valley in 8 mile by 12 mile coverage area. Provided services to home users, businesses, government, and medical facilities. Provided up to T1 service to each location. Full traffic usage tracking and reporting, filtered content and email upon request, bandwidth shaping, fail-over connections, website hosting and design, support services. Trained multiple installation and support technicians. Supported nearly 100 users at peak with reliable high speed access. Assets and inventions sold to AXXESS Wireless and Hess Mining.

  • Java, PHP, Python, and Perl programming, MySQL and PostGreSQL databases

  • Novell eDirectory, , Apache, SSL, MRTG, SNMP, SMTP, POP3, Qmail, Tripwire, iptables, pf, etherreal, etherape, various other IDS technologies (not disclosed), CuSeeMe client and reflectors for full audio/video conferencing with full duplex multi-user simultaneous meetings, PPTP and IPSec VPNs, PostNuke, PHPNuke, Zope, Jserv, Tomcat

  • RADIUS, LEAP, 802.1x, MAC and IP access control

  • Linux Redhat, Debian Linux, OpenBSD, Trusted Solaris 6 & 7, Windows 3.x/9x/Me/NT/w2k/XP, Mac OS 8x/9x/Xx, Linux (several distros), Solaris 6/7/8/9

  • 802.11b & g and 802.11a 2.4 ghz and 5 ghz wireless.

  • Cisco Aironet Aps and bridges (3x0 and 1x00 series), 3Com, Intel, D-link, Hyperlink, Fab-corp, Linksys, and many other wireless companies' technologies for clients, bridges, and Aps.

  • Amplifiers, high gain antennae (sector, omni, pad, and parabolic), LMR 400 and 240 custom coax and fittings.

Completely self supported solar powered tower systems providing connectivity, relay/repeater, and full monitoring of voltage, temperature, traffic, and physical intrusion detection and motion activated video all on solar powered/battery operated system on mountainside.

Temperature/climate controlled units designed and modified to withstand winters with several feet of snow and temperatures below -20f and summers over +112f (shade) and over 140f (radiant).

DETAILS:

Chief Technology Officer (CTO) (fte)

MightyWords Inc. by Fatbrain, acquired by Barnes & Noble

September 2000 - March 2002

Santa Clara, California https://web.archive.org/web/20011202201828/http://mightywords.com/

As CTO, managed through entire startup life-cycle from beginning, through industry leadership as the number one online e-book seller, & profitability, to acquisition by Barnes & Noble & final liquidation of all remaining assets

  • Full Software Development Life Cycle (SDLC).

  • Built entire technical company and department from the ground up, built rapid-growth series A $43 million dollar startup company from 2 employees (CEO and CTO), to 80+ employees on-shore and off-shore, local and remote.

  • Built entire IT department from scratch, starting with hands-on facilities acquisition, server & network infrastructure, hiring, VAR contracts, and directly responsible & single check-signatory for IT dept. directly managed and signatory to annual budget $20M+.

  • MARKETS: Publishing, eBooks, DRM, eCommerce, B2B, B2C, C2C, B2E, E2E

  • DETAILS: https://www.hawkenterprising.com/archives/resumes/experience/chief-technology-officer-mightywords-inc

Corporate Systems & Components Architect, Systems and Network Administrator, Security Manager, & Director of Operations

Franklin Covey Co.

May 1999 - September 2000

Salt Lake City, UT – www.franklincovey.com

Started as third-party contractor as Application Server specialist, then hired into corporate Information Technology (IT) department as Unix Administrator, rapidly promoted to Manager of Security, then Director of Operations, and finally Corporate Architect.

Information Technology International (ITI)

Network Manager,Webmaster, and Java Developer

06/01/1998 – 08/31/1999

Salt Lake City, UT

Utah, New Mexico, & Arizona Network administration, website development, Java programming, server and workstation support. MS Exchange and OWA (Outlook Web Access) tools. Maintain client site networks (LAN's, WAN's, Intranets, & VPNs). . Elected as Administrator for Utah Silverstream User's Group. Order, configure and help support ADSL, ISDN, and T1 lines for company and clients.

Used the following applications and operating systems regularly: SilverStream Application Server 1x & 2x, Sybase Adaptive Server, Oracle Server 7.3 and 8 & 8i, Sybase SQL Anywhere, JConnect (JDBC), ODBC connections, Solaris 2.51/2.6/2.7, Linux Slackware/Redhat/Debian, FreeBSD, Windows NT Workstation/Server/Enterprise, Windows 95, IIS 4.0, MS SQL 6.5 and 7.0, Netware 4.11 and Netware Web Server, Netware LDAP server, Apache Web Server, Netscape Enterprise Web Server, PC Anywhere, VNC, Symantec Café, jBuilder.

Softdocs, Inc.

Software Developer

06/01/1997 – 01/31/1998

Salt Lake City, UT

SoftDocs Inc. (Changed to Verticore Technologies). Salt Lake City, Utah

Designed, implemented, and maintained entire corporate Internet & Intranet sites from scratch. Created (& maintained) Web-based Customer support database using Java. Order, configure and maintain ISDN for company's divisions. Install & maintain NT Proxy, and MS Exchange Servers LAN & Internet Mail. Designed implemented and maintained corporate (800 number) dialup and ISP services.

Some clients included: Kennecott Mining Corp, Varian Mfg, Smiths Foods, Swire (Coca Cola) Distributing, St. Alphons' Hospital, AG&G Chemical Demolitions Facility, LDS Church Missionary Dept., LDS Church Genealogical Dept., Salt Lake City Corporation, Utah State Corrections, Gem Insurance Company.

Worked with integration of software on many platforms: DOS, 3x, 95, NT (3x & 4), UNIX (AIX, HPUX, Sun/Solaris, Linux), OS/2 WARP, MAC, Netware (2x, 3x, & 4x).

Supported the following network technologies: TCP/IP, IPX/SPX, NetBEUI, Banyan-VINES, Arcnet. Application support included: Filenet, Documentum, Optika, Saros, InConcert, Frequent Filer, and many other "custom coded" programs related to document imaging, document workflow & document management.

Comspec Inc

Systems Administrator & Client On-site Support Technician

06/01/1997 – 03/15/1998

Salt Lake City, UT

Designed, implemented, and maintained entire corporate Internet & Intranet infrastructure and websites from scratch. Java Developer. ISDN. NT Proxy, and MS Exchange Servers LAN & Internet Mail.

Designed implemented and maintained corporate (800 number) dialup and ISP services.

Some clients included: Kennecott Mining Corp, Varian Mfg, Smiths Foods, Swire (Coca Cola) Distributing, St. Alphons' Hospital, AG&G Chemical Demolitions Facility, LDS Church Missionary Dept., LDS Church Genealogical Dept., Salt Lake City Corporation, Utah State Corrections, Gem Insurance Company. Worked with integration of software on many platforms:

DOS, 3x, 95, NT (3x & 4), UNIX (AIX, HPUX, Sun/Solaris, Linux), OS/2 WARP, MAC, Netware (2x, 3x, & 4x). TCP/IP, IPX/SPX, NetBEUI, Banyan-VINES, Arcnet.

Application support included: Filenet, Documentum, Optika, Saros, InConcert, Frequent Filer, and many other "custom coded" programs related to document imaging, document workflow & document management.

PC Easy

Chief Information Officer (CIO) and Software Developer

09/01/1996 – 06/30/1998

Salt Lake City, UT

Increased system build productivity from 2-3 computer systems built per tech, per day, to 12-20 systems per tech, per day. Managed 12 technicians. Built assembly line. Responsible for evaluating, testing, & approving new hardware & software for purchase by company. LAN administrator for company, as well as contracts for other companies. Webmaster for company site as well as for contracted web-site creation/design/administration for other companies. Train new tech employees. Hire and manage technicians (up to 5 employees).

WORK HISTORY 1979 TO 1996

Utah Career College

Instructor, Systems, & Network Administrator. Computer Graphics Program Designer and Senior Instructor, Automotive Instructor

03/01/1996 – 09/30/1996

Salt Lake City, UT

Created and instructed approved course in Computer Graphics & trained other instructors to teach the course (up to 20 students). Network Administrator for Novell Netware 2.12, 3.1, WANG, & WFWG/DOS. 4x ASE certified, specialties in emissions, performance, electrical, electronic, and computer systems. Instructor for Automotive Technical Division & Office Administration courses (up to 25 students). Novell Netware 2.12 & 3.1, WANG and WFWG 3.11 Administrator on IPX/SPX & TCP/IP networks. Created curriculum and trained instructors on teaching course in Graphics Design. Course initially focused on Corel Draw, but eventually became full certification program.

Doxie Hatch Medical Center

Certified Nursing Assistant (CNA) and Licensed Practical Nurse (LPN) trainee

May 1989 – January 1991

Nurses' aide for long-term care medical facility. Patients ranged from complete paralysis and comatose, to self-mobile, but needing constant medical supervision. Included working the “death floor” with terminal patients. Standard CNA roles in caring for patients and assisting nurses.

Attended LPN training 1 to 5 days per week while working (paid for by Doxie Hatch as benefit of employment).

First Aid and CPR Certified. Certified CNA. Licensed Practical Nurse trainee

Hillcrest Care Center

Rehabilitation Therapist

July 1990 – October 1990

348 East 8000 South

Sandy, Ut, 84070

http://www.hillcrestcare.net

60 bed residential facility established in 1968 providing 24 hour care for people with special needs.

Part time position. Arrived before 6:00 am to assist in rousing the residents, and assist them through their morning routine, until they would leave for their various Occupational Therapy (OT), Physical Therapy (PT), Recreational Therapy / Therapeutic Recreation (TR / RT), and other programs, typically a 2-3 hour process each day.

Saint Mark’s Hospital (now MountainStar Healthcare)

Emergency Room Orderly

April 1990 – September 1990

1200 East 3900 South, Salt Lake City, UT 84124

https://mountainstar.com/specialties/emergency-care/?location=st-marks-hospital

Worked with a broad range of patients, providing care and comfort to many, including children, the elderly, and people with a wide range of disabilities and injuries. Assisted ER staff with equipment, cleaning, intake and exist/transition paperwork, patient monitoring, etc.

Attended employer paid-for Emergency Medical Technician (EMT) training courses.

First Aid and CPR Certified.

Independent Technology Freelancer

Software Developer, Network, Internet, and Hardware Specialist

01/01/1979 – 03/01/1996

USA

Independent freelance software development in many languages on many platforms. Coding and online since 1979, first paid regular programming gig in 1982 for video rental retail Point of Sale and rental inventory management custom-build software on IBM equipment.