RPG Research VA Phone Scripts
"Thank you for calling RPG Research, this is _______________ speaking. How may I direct your call?"
If asking for the Executive Director, Founder or Chairman of the Board of Directors: Hawke Robinson:
"May I ask what this is regarding?"
_______________
Get their first and last name, log the information, make note about why they wish to speak with Hawke.
If they are calling because they have a scheduled appointment, check the calendar to confirm, then:
"Of course! Thank you so much for calling ________________ __________________.
Mr Robinson is expecting your call. Please hold while I transfer you to his line."
Then forward them to Hawke Robinson's extension 710 or direct RPG Research Cell phone? 509.608.7630.
If not scheduled for an appointment, determine why they want to contact Hawke Robinson.
"I do not show you currently scheduled for a meeting with Mr. Robinson, perhaps I can help you? What were you hoping to speak to Mr. Robinson about?"
If they want to speak, schedule an appointment for a phone call.
Tell the caller the phone appoints are usually limited to 15 minutes maximum, make that clear to the caller, unless prior arrangements have been made. But on the calendar book for 30 minutes on the calendar to allow for "buffer" time.
View Hawke's calendar and set the appointment.
If they just want to leave a message, then take a message, get the following information:
- First and Last Name
- Company they represent (if applicable)
- Purpose of call
- Primary contact phone number
- Primary email address
- Level of urgency / response time needed.
- Their Time Zone
- Best days and times to call back.
- Is this a discrete call, or may we leave a voicemail or other message?
If asking for John Welker, refer to extension 709.
If asking for Danielle Whitworth, refer to extension 708.
If asking for Brian Huseland, refer to extension 711.
If asking for David Griffith, refer to extension 712
If asking for Daniel Ivey, refer to extension 713.
If asking for Elizabeth Geller, refer to extension 702